Case – 11

Case – 10
July 23, 2015
Case – 12
July 23, 2015

Case – 11

I was responsible for a barely functioning PC network that no vendor in town wanted to service when one of our board members recommended that I contact Jonathan Husni and his team at Acendex.
We had no IS staff in our organization. Our file server was a converted desktop PC. Our few workstations were several years old and prone to break down with increasing frequency. My initial contact with Acendex was a crisis for us—something had stopped working and needed to be fixed.
Once the problem was solved, our relationship quickly became a partnership. Jonathan advised me about some immediate improvements that could be made to stabilize the network. Recognizing that cost control was a high priority for our organization, he made suggestions that were affordable for us to implement. We received excellent service from the Acendex team.
Our fortunes improved a couple years later when my organization received a significant amount of grant funding from some local foundations to acquire and install a completely new network server and desktop hardware, software, cabling, and communications. I turned to Jonathan and Acendex to help me think about how best to satisfy the needs of the organization while spending the funding dollars prudently.
Jonathan and his team interviewed members of our staff and listened as we described the challenges we faced in gathering data and generating financial and operating reports. Jonathan prepared an extensive proposal document, met with board leaders to discuss the proposal and answer their questions, and ultimately designed a new network for us.
Our network was installed on time and on budget. We had a well-functioning network that was virtually 100 percent reliable. At the same time, the Acendex team advised us about network security, and helped us to implement a tape backup system. They educated us about the importance of standardizing and securing our desktops. As our partner over the long term, Jonathan and his team continually advised us about technology upgrades and helped us figure out what made sense for our organization.
The proof of the success of our relationship with Jonathan Husni and Acendex is that any time I’m asked, I recommend them to colleagues and clients without hesitation.