Case – 12

Case – 11
July 23, 2015

Case – 12

I have a great deal of confidence in whatever Acendex’s staff tells me and I truly believe that they understand me and my goals. Moreover, they are willing to patiently listen to and address my many questions. Given the extreme importance our network has to our business, it is nice to know and trust the people in our corner.
My first encounter with Jonathan Husni and the Acendex team set the stage for what became an excellent relationship. I was working for a startup company that had many legacy systems in place. We needed to develop a series of new applications and run them centrally through a wide area network. It was a risky decision for us, but one that had significant benefits if it worked right. That meant we had to choose the right company to design and implement the network.
From the very beginning, the Acendex team was exceptional. They brought new ideas to the table but also stayed within our budget. They delivered what they promised on time and continued their excellent support even after the installation was complete.
What I personally like about working with Acendex is their focus on their customers. Some technology companies I have worked with in the past were focused on the technology, forgetting that their customers were paying the bill. Jonathan Husni and his team are focused on their customers. They try to learn enough about my business to support us better. They understand our need to have 99% or better uptime for the network. They take personal pride in what they do by putting their names on their work.
They are proactive in assuring that we have the appropriate system updates and are always willing to help if we get into a difficult situation. At one point our network manager left the company. Acendex not only supported our installation but also helped us find and train another qualified network manager. I have always felt that the Acendex team is a partner, not just a supplier.