Case – 9

Case – 8
July 23, 2015
Case – 10
July 23, 2015

Case – 9

We became an Acendex client seven years ago. At that time our firm was in its relative infancy and I was looking for an IT firm that would be able to serve our needs as we grew. What impressed me at the time was the competence of the people with whom I spoke. Having been involved with IT for many years, I also appreciated just sitting and talking about what was new and how it could impact what we were trying to accomplish. All of these feelings still hold true today.
In our business up time is money. If our system goes down we have an irate customer and an idle workforce. Jonathan and the other Acendex staff understand our needs, and have been instrumental in helping us plan our system to the highest degree of fault tolerance.
Long before the current interest in disaster recovery planning (DRP), Acendex had initiated discussions with us about the need to have a fully developed plan in place and tested. Given the developments this past year we have been able to assure our clients and regulatory agencies of our ability to conduct business in the event of an emergency. Being able to plan and carefully implement good solutions is only possible when you have thoughtful and knowledgeable input. We rely on Acendex to perform that function.
We are a very demanding client. When we call, we expect immediate response. Acendex has the staff to be able to handle our requests, regardless of when a problem arises. Typically, most local firms may have a few good engineers but they lack the depth and vision found at Acendex.
Whenever we are planning our next system upgrade, or having to change operating platforms to comply with our proprietary software company’s parameters, we always consult Acendex at the beginning of the process. They have been able to listen, evaluate and ask the right questions, saving us time and money.
The detailed planning that goes into any major project we undertake is impressive. We are presented with options at different price points, estimates of the manpower required and the pros and cons of the various options.
I have confidence that whatever they tell me has our own best interests at heart. I believe what they have helped us accomplish shows that they understand our firm and our goals. Moreover, they are willing to patiently listen to, and address, my many questions. I couldn’t be happier with the way our partnership has grown.