Frequently Asked Questions

What are Managed IT Services?
Managed IT Services by Acendex involve outsourcing your company’s IT operations to us. We handle all aspects of your IT infrastructure, from maintenance and support to cybersecurity and compliance. Our services are designed to improve efficiency, reduce costs, and provide a strategic edge through innovative technology solutions.

What is a 3-Year Technology Plan?
Our buildable 3-Year Technology Plan is a strategic roadmap tailored to your business needs. It outlines the necessary IT initiatives and investments to ensure your technology infrastructure evolves in alignment with your business goals.

Do you offer 24/7 Support and Maintenance?
Yes, Acendex provides round-the-clock support and maintenance services. Our dedicated team is available 24/7 to address any IT issues, perform regular maintenance, and ensure your systems run smoothly without downtime.

What is CMMC Consulting?
CMMC (Cybersecurity Maturity Model Certification) Consulting helps organizations meet the required cybersecurity standards set by the Department of Defense. Our experts guide you through the compliance process, ensuring your business adheres to the necessary security protocols to achieve CMMC certification.

What Cybersecurity Services do you offer?
Acendex offers comprehensive cybersecurity services, including network security, managed security operations, threat detection and response, and compliance with industry regulations. We continuously monitor and fortify your defenses against emerging threats to keep your data and systems secure.

What is Data Lasso – Workstation Control?
AcendexAssure Lasso is the world’s fastest workstation continuous backup software, enabling near-instant recovery from workstation or laptop failure. That means you spend less money, use less storage, and when a workstation fails or a laptop is lost or stolen, your staff goes right on taking care of customers.

How does Acendex approach IT Needs Assessment?
Our IT Needs Assessment involves a thorough evaluation of your current IT infrastructure, identifying strengths, weaknesses, and opportunities for improvement. This assessment helps us tailor our services to meet your specific needs and enhance your overall IT strategy.

What is involved in your IT Strategy services?
Our IT Strategy services include developing a comprehensive plan that aligns your IT initiatives with your business goals. This involves vision and mission setting, governance framework, technology infrastructure optimization, data analytics, and risk management.

What does Standards Compliance entail?
Standards Compliance ensures your IT operations adhere to relevant industry regulations and standards. This includes cybersecurity measures, data protection protocols, and adherence to compliance frameworks like CMMC, HIPAA, and GDPR.

What are Unified Communications (UCaaS)?
Unified Communications as a Service (UCaaS) integrates various communication tools and platforms, such as voice, video, messaging, and conferencing, into a single, streamlined system. This enhances collaboration and communication efficiency within your organization.

What Cloud Computing services do you provide?
Acendex offers comprehensive cloud computing services, including AWS & Azure cloud computing, private cloud solutions, and managed cloud services. We help you leverage the cloud for scalability, efficiency, and digital transformation.

What services do you offer for Server and Storage solutions?
Acendex provides server and storage solutions, including server virtualization, storage consolidation, and management. Our services ensure efficient, secure, and scalable server and storage infrastructure to support your business needs.

How do you ensure Network and Remote User Security?
We implement robust security measures to protect your network and remote users. This includes firewalls, VPNs, endpoint protection, and continuous monitoring to safeguard against cyber threats and ensure secure remote access.

What is Server Virtualization?
The idea behind server virtualization is that you can purchase a smaller number of server machines and get better results. This optimizes server usage, reduces costs, and enhances flexibility and scalability.

What does Zero-Downtime mean?
Zero-Downtime means ensuring your IT systems and services are always available without any interruptions. Acendex achieves this through proactive maintenance, continuous monitoring, and robust disaster recovery plans.

How does Acendex handle Vendor and Cloud Services Management?
We manage your relationships with technology vendors and oversee your cloud services to ensure seamless integration and operation. Our team handles vendor negotiations, service level agreements, and cloud service optimization.

Can you explain your Co-Managed IT and Support Services?
Our Co-Managed IT and Support Services involve partnering with your internal IT team to provide additional expertise and support. This collaboration enhances your existing capabilities with our network operations center, cybersecurity services, and help desk support.

How can I get in touch with Acendex?
You can contact us at our office located at Commerce Park V, 23250 Chagrin Boulevard, Suite 200, Cleveland, Ohio 44122. Call us at 216.292.GURU (4878) or send us a message through our contact form. We are available Monday to Friday, from 8:00 am to 5:00 pm, and are happy to help with any further questions you might have.

Why should I choose Acendex for my IT needs?
Acendex stands out for our comprehensive IT solutions, experienced technicians, 24/7 support, custom solutions, and proactive approach to IT management. We build trusted relationships with our clients and deliver exceptional services that align with your business goals.

For more information about our services, contact us directly. Let Acendex help your business ascend to new heights of operational efficiency and success!